Terms of service

Shopping with PALMA MAHJONG

These terms describe purchases made through our online store. By placing an order, you agree to the terms shown at the time of purchase. You must be legally able to enter into a purchase agreement and provide accurate contact, payment, and delivery information.

Our products

We sell American mahjong sets and accessories. Your selected product and options determine the items included. The Starter Kit includes one 160-tile set and one mat in your selected designs, four wooden racks, four pushers, a floral zip pouch and dice. The annual playing card is not included. Styling illustrations are identified on the website; refer to component images and the listed contents. Purchases are one-time orders, not subscriptions.

Pricing and orders

Prices are displayed in US dollars. Applicable shipping and taxes are shown at checkout before payment. Orders are subject to product availability and payment verification. If we cannot fulfill your order, we will notify you and refund any payment collected for the unfulfilled order. We will not charge a different price or substitute a different product or design without your agreement.

Shipping, cancellations, and returns

Our shipping policy explains destinations, charges, and dispatch timing. Our return and refund policy explains cancellations, returns, and remedies for damaged, faulty, or missing products. Carrier delivery estimates are not guaranteed delivery dates.

Product use

Read and follow the instructions, age labels, compatibility information, and safety warnings supplied with each product. A product design does not establish suitability for a particular age or use.

Privacy and site use

Personal information is handled as described in our privacy policy. Do not misuse the website, interfere with its operation, submit fraudulent orders, or infringe the rights of others.

Questions and updates

Contact us through our contact form or redshellinc1@gmail.com. We may update these terms for future purchases; changes do not retroactively alter completed orders. Nothing in these terms excludes or limits rights or remedies that cannot be excluded under applicable law.